The role requires the individual to work across all areas in the Accounts Receivable function including credit control, billing operations, call / case / issue management, customer dispute resolution and cash allocation.

Some of the tasks that will be included in the role are :-

• Review, investigate and address issues that are forwarded to the Account Receivable team, via calls or emails working with colleagues to identify root cause and implement appropriate solutions;
• Liaise with individuals and departments throughout the organisation in order to ensure the smooth execution of the billing process;
• Contacting customers, resolving disputes & queries and other reasons for non payment.
• Monitor credit limits given to customers and periodically review.
• Oversee stop and temporary suspension of service processes for non payment, review the process and its trigger points.
• Liaise with the wider teams within the group to ensure the credit exposure is minimised and that payments are received prior to additional services being provisioned.

Ideal Candidate Characteristics

• Exceptional telephony skills
• Good interpersonal and communications skills.
• Team player - flexible approach to work
• Ability to work accurately under pressure and to tight deadlines.
• Ability to critically evaluate processes and offer solutions for improvement.

• Previous experience of working within a Customer Service and Account Receivable Team.

• Minimum of 5 GCSE's or equivalent. Grade A-C