About the Role

As a Sales Executive within our Future Ready Team, you will play a key role in delivering outstanding customer service whilst driving sales of our Fibre Broadband, Mobile Tariffs and Hardware products. You will engage with customers via inbound calls, emails, sales cases & working on our mobile MT shop attending events. Assessing their needs and recommending suitable solutions to enhance their connectivity and digital experience. Your goal will be to provide a personalised and seamless customer journey, converting inquiries into sales and ensuring customer satisfaction.

Key Responsibilities:

• Customer Engagement: Handle inbound sales inquiries in a professional and friendly manner, building rapport and understanding customer needs.
• Sales Conversion: Effectively promote and sell our range of Fibre Broadband, Mobile Tariffs, and Hardware products, meeting or exceeding sales targets.
• Product Knowledge: Maintain in-depth knowledge of the company’s products and services, staying updated on new offerings, promotions, and technology trends to provide accurate information and recommendations.
• Needs Assessment: Ask insightful questions to understand customer requirements and recommend the most appropriate solutions.
• Objection Handling: Address customer concerns and objections confidently, providing solutions that highlight the value of our products.
• Order Processing: Accurately input sales orders, ensuring all necessary information is collected for smooth processing and timely service activation.
• Cross-Selling: Identify opportunities to offer complementary products and services that enhance the customer’s overall experience.
• Customer Satisfaction: Strive to exceed customer expectations, delivering a positive experience that fosters loyalty and encourages referrals.
• Performance Metrics: Consistently meet individual and team sales targets, contributing to the overall success of the Contact Centre.
• Feedback and Improvement: Provide feedback on customer experiences and product offerings, assisting in refining our approach and enhancing service quality.

Ideal Candidate Characteristics

• Goal-Oriented: A self-motivated individual with a strong drive to achieve and exceed sales targets. Thrives in a fast-paced, results-driven environment.
• Exceptional Communicator: Excellent verbal communication skills, with the ability to engage customers effectively, actively listen, and convey information clearly and persuasively.
• Customer-Focused: Passionate about providing a positive customer experience, with a genuine interest in understanding and meeting customer needs.
• Tech Enthusiast: Has a keen interest in technology, staying informed on the latest trends in Broadband, Mobile Services, and Consumer tech products.
• Adaptable: Comfortable handling diverse customer interactions and able to think on their feet to offer tailored solutions. Open to feedback and quick to adapt to changes.
• Resilient: Handles rejection professionally, maintaining a positive attitude and persistence in pursuing sales opportunities.
• Team-Oriented: Enjoys working collaboratively and contributing to a supportive team environment while also taking responsibility for individual performance.
• Organized and Detail-Oriented: Manages time effectively, keeps accurate records, and ensures all customer information is documented accurately.

• Sales Experience: Ideally a minimum of 1-2 years of experience in a sales role, preferably in a Contact Centre or customer service environment.
• Customer Service: Proven ability to deliver excellent customer service, with experience in managing customer inquiries and handling objections effectively.
• Tech Knowledge: Familiarity with Broadband, Mobile services, or Consumer tech products is desirable. Comfort with using digital tools and CRM systems is beneficial.
• Target-Driven: Demonstrated experience in working towards and achieving sales targets, with a proactive approach to maximising sales opportunities.