About the Role

You are a talented and outcome focused Project Manager with a background and experience in delivering small to medium sized projects both internally and to external customers based across multiple locations.

Key Responsibilities

• Deliver projects for external customers and internal stakeholders
• Work with Sales & Pre-sales teams & Technical leads to take customer orders and turn them into projects
• Create, own, maintain and share a project plan and task list with the delivery team to ensure timelines and scope are met
• Ensure quality communication with customers, in the form of proactive updates, sharing timelines
• Run workshops where required to gather requirements and share knowledge (e.g. gathering config, sharing business continuity best practices, etc)
• Ensure billing triggers are reached and notified as quickly as possible
• Assist with triage and resolution of any issues that arise through the lifecycle of a project
• Work to a defined project delivery process, constantly looking for opportunities for improvement
• Manage distributors to ensure deliveries reach the right place at the right time
• Ensure smooth handovers when projects are initiated and delivered

Internal

• Work with management and leadership to drive internal change in the form of strategic charters, internal projects and other internal initiatives
• Spot opportunities for improvement in the business and implement sustainable changes
• Act as a facilitator when required for senior leadership on strategy and

Key Interactions

• Business Development Managers, Pre-Sales & Technical Architects
• Technical Services (Install & Operate)
• Backoffice functions such as Procurement, Finance & Sales Support
• Manx Telecom functions (Hosting, Networks, Wholesale)
• Strategic partners delivering solutions as part of projects (e.g., Dell, Vodafone)
• Strategic partners providing business services for Synapse (e.g., marketing agencies, distributors)
• Senior Leadership Team

Ideal Candidate Characteristics

You will have a strong drive for fast time to value project completion goals for both B2B and Managed Service implementations.

Excellent at working under pressure to tight deadlines, creative problem solving and inter-personal skills to work with internal resources, customers and vendors.

• Demonstrate a positive motivated attitude
• Excellent problem-solving skills
• Ability to work under pressure
• Ability to achieve tight deadlines
• Takes responsibility for own work
• Excellent communication skills (written & verbal)
• Exceptional listener
• Able to balance the conflicting needs of others to deliver the best possible outcome
• Commitment to providing excellent customer service
• Strong reporting skills

Essential Requirements

The candidate we are looking for will demonstrate a level of expertise in

• Experience of Prince2/Waterfall project management
• Working knowledge of MS Office inc. Project and Visio
• Ability to spot and fill gaps in processes
• Strong communication & interpersonal skills
• Good understanding of/ability to rapidly learn Enterprise IT concepts particularly in the fields of Infrastructure, Networking, Connectivity, Data Centre, Cloud & Resilience
• Great ability to create project documents and proofread technical documents
• Strong self motivation and goal setting & chasing
• Flexible working techniques to work with teams and customers across the UK and IOM