Job Purpose

A Credit Control Executive plays a vital role in ensuring the financial stability and liquidity of the company by managing and optimising the Credit Control process. The primary objective of the role is to efficiently collect debts in alignment with the team and business objectives and goals. You will play an integral part in customer debt collection which might include debt relief negotiation, whilst ensuring legal compliance. Maintaining a positive, fair and professional approach to customers with customer experiencing financial hardship is paramount, as is Balancing the needs of the business against the needs of the customer. The ability to negotiate whilst remaining compassionate is crucial for success in the role. Collaboration with the team and wider business, as well as key stakeholders, is essential.

Main Duties and Responsibilities

• Work diligently and smartly to ensure collection targets are regularly achieved and maintained.
• Work effectively within the existing team, other departments, the wider business, and our stakeholders.
• Recognise problems as they arise and escalate appropriately.
• Proactively pursue payment from customers
• Enter negotiations around, implement and manage debt relief initiatives.
• Manage internal systems to ensure accuracy of information.
• Working in collaboration with the legal recovery function
• Following internal compliance and relevant legal policy

Key attitude/behaviours

Exceptional results require exceptional people. Exceptional people who live and breathe the plan.com values. We are built on trust, fuelled by passion and driven by excellence.

Attributes we look for include:

• Curious and continuous learner – We value individuals who are eager to learn and grow and committed to self-improvement. We encourage continuous learning and provide a wide range of opportunities for personal and professional development.
• Innovative and Initiative – We embrace innovation and encourage our team members to be ambitious, think outside the box, challenge the status quo, and explore new ideas to drive growth and success. We value team players who can work off their own initiative, empower our people to make informed decisions and trust them to do the right thing.
• Adaptable – In a dynamic industry, adaptability is key. We seek individuals who can thrive in a changing environment, embrace new challenges, and quickly adjust to evolving circumstances while maintaining a positive attitude.
• Collaborative – We value the collective power of working together.
• Passion – One of our three core values, passion goes beyond our people's enjoyment of their work. It's a passion for the business and their contribution to furthering its success. It means striving to be the best and encouraging those around us to do the same. And it means not being afraid to take risks. Go big or go home!

Knowledge, Skills and Abilities

• A minimum of 2 years experience in a customer facing role
• Maintains a positive, friendly and approachable manner
• Exhibits perseverance and determination in a challenging situation
• A lateral thinker with strong problem-solving skills, capable of working both independently and as part of a team
• Results driven with strong commercial acumen
• excellent organisational skills with the ability to manage high work volumes and prioritise workload effectively
• Thrives in a high-pressure, fast paced environment
• Pays careful attention to detail, ensuring thoroughness and accuracy
• Acts with honestly, integrity and professionalism
• Excellent verbal and written communication skills
• Previous experience in a credit control/ debt recovery environment is desirable