At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

About us

As a leading and trusted professional services firm, PwC Isle of Man is committed to providing a quality industry-focused service offering of audit & assurance, tax, advisory and actuarial services. We aim to deliver more value than our clients expect and form long-term relationships.

Operating from our Douglas office the firm is a locally owned and controlled partnership of more than 100 staff with 15 Partners/Directors.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We're a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com/im.

We believe that challenges are better solved together. That’s why we’ve created a diverse, global community of solvers that encourages you to lead with your heart and values. And our inclusive community continues to grow. We’re building a place where everyone feels like they truly belong. Where everyone is seen and heard. And where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Job Description:

Working hours: 9:00am to 5:30pm

We are looking for a proactive and customer focused Entry-Level IT & Operations Associate to join our IT & Operations team. This role serves as the first point of contact for all IT-related queries and plays a vital role in maintaining smooth technical operations across the business.

You will provide front-line support for hardware, software, and network issues, assist with user account management, and support staff onboarding/offboarding. The role also includes responsibilities related to meeting room setups, access control systems, and coordination with third-party contractors. You’ll work closely with the Chief Information Security Officer to ensure compliance with information security policies and contribute to the continuous improvement of IT support processes.

Key Responsibilities:

• Act as the first point of contact for all IT queries
• Troubleshoot and resolve basic hardware, software, and network issues
• Escalate unresolved issues to second-line support or relevant teams
• Configuration of laptops for new/existing staff
• Manage user accounts (e.g., password resets, access permissions)
• Maintain accurate documentation of issues and resolutions
• Assist with staff onboarding and offboarding processes
• Support meeting/training room setups and AV equipment
• Help deliver Local and Global IT projects and initiatives
• Liaise with third-party contractors in support of the Premises Manager
• Maintain and support the access control system
• Support the Chief Information Security Officer in enforcing information security policies
• Ensure compliance with all relevant legislation, including Health & Safety, Data Protection and Information Security
• Ensure health, safety and wellbeing is a priority in all that you do
• Undertake such training as necessary to allow for job progression
• Other duties as assigned by the IT Managers

• Problem-solving mindset with attention to detail
• Team player with a proactive attitude
• Willingness to learn and adapt to new technologies
• Professional and approachable

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• Information technology qualifications (desirable)
• Strong knowledge of Windows OS, Microsoft 365, and basic networking (desirable)
• Excellent communication and customer service skills
• Ability to manage multiple tasks under pressure
• Interest in emerging technologies such as AI