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Standard Bank Offshore
14/8/2025
⌛️
📈 Customer Service & Support
🕒 Full-Time
🟦 Junior
Financial Services
201+ people

Job Description

PLEASE NOTE:

  • This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Key Outputs:

  • Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues
  • Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud
  • Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately
  • Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements
  • Provide referrals to New Business team to support cross sales targets

Requirements

Behavioural Competencies:

  • Adopting Practical Approaches
  • Embracing Change
  • Examining Information
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Producing Output
  • Seizing Opportunities
  • Team Working
  • Thinking Positively
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Contact Centre Customer Relationship Management
  • Difficult Calls Management
  • Query Resolution
  • Telephone Caller Handling
  • Verbal Communication

Experience

  • 1 - 2 years experience in Personal and Private Banking
  • Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Standard Bank Job Search Banner Options-03 (1).webp
💰 Financial Services
👥 201+ people
Show Perks

Standard Bank Offshore is the partner of choice for individuals and businesses across Africa and beyond looking for seamless offshore banking solutions, from day-to-day banking to bespoke individual wealth and corporate solutions.

❤️
Paid Volunteer Time
🎳
Social Events
🎓
Professional Qualifications
🧠
Mental Health Support
Flexible Working
👪
Life Assurance
🩺
Private Healthcare
🌴
Annual Leave
🏦
Pension
🎯
Bonus Scheme
✈️
Travel Insurance
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Perks & Benefits

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Paid Volunteer Time

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Social Events

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Professional Qualifications

66549a324c5404d6ecd1a247_UqTVhVIZuc8Tdxn1tyhWBGNOWriNv22HNT1w1hQmHXA.png

Mental Health Support

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Flexible Working

66549a3aa0764abe20b8c5b8_2SWZXlhDfpbbj9Zau9RVyunNG0lLTXUmhQ0arPjnaL4.png

Life Assurance

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

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Pension

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Bonus Scheme

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Travel Insurance

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

Hiring Process may vary according to the role but typically includes first and second round interviews and may include psychometric assessments.

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