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Standard Bank Offshore
28/11/2025
⌛️
⚙️ Operations & Logistics
🕒 Full-Time
🟧 Senior
Financial Services
201+ people

Job Description

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Outputs:

  • Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.
  • Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.
  • Identify and escalate any suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.
  • Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.
  • Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.

Requirements

Behavioural Competencies:

  • Checking Things
  • Embracing Change
  • Following Procedures
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Taking Action
  • Team Working
  • Thinking Positively
  • Upholding Standards

Technical Competencies:

  • Business Intelligence
  • Client Relationship Management
  • Continuous Improvement
  • Creative Problem Solving
  • Operations Commercial Acumen
  • Operations Risk Management

Experience

  • Service Management Operations
  • 3-4 years' Experience in general banking.

Education & Qualifications

Type of Qualification: Secondary/High school/A levels/Matric

Standard Bank Job Search Banner Options-03 (1).webp
💰 Financial Services
👥 201+ people
Show Perks

Standard Bank Offshore is the partner of choice for individuals and businesses across Africa and beyond looking for seamless offshore banking solutions, from day-to-day banking to bespoke individual wealth and corporate solutions.

❤️
Paid Volunteer Time
🎳
Social Events
🎓
Professional Qualifications
🧠
Mental Health Support
Flexible Working
👪
Life Assurance
🩺
Private Healthcare
🌴
Annual Leave
🏦
Pension
🎯
Bonus Scheme
✈️
Travel Insurance
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Perks & Benefits

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Paid Volunteer Time

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Social Events

66549a31ce5c19a982bda066_ezrUbi_a6WoQ2ZM_q62qDxdsjnDiAd0rywcnxUF7By8.png

Professional Qualifications

66549a324c5404d6ecd1a247_UqTVhVIZuc8Tdxn1tyhWBGNOWriNv22HNT1w1hQmHXA.png

Mental Health Support

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a3aa0764abe20b8c5b8_2SWZXlhDfpbbj9Zau9RVyunNG0lLTXUmhQ0arPjnaL4.png

Life Assurance

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Pension

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Bonus Scheme

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Travel Insurance

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

Hiring Process may vary according to the role but typically includes first and second round interviews and may include psychometric assessments.

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