The opportunity:

In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. Our recent internal promotions have created openings that we are eager to fill with enthusiastic and dedicated individuals.

As a Customer Services Advisor, you will be the first point of contact for our customers, providing them with outstanding service and support. You will handle inquiries, resolve issues, and ensure that each customer has a positive experience. This role is ideal for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What you’ll do:

• Efficiently process and manage customer requests, from reinstating policies to surrender requests, from start to finish.
• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.
• Ensure all data is accurately entered into our systems and maintain accurate customer records.
• Investigate requests and work with various stakeholders to resolve issues promptly.
• Adhere to all regulatory and company guidelines.
• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.

What we’re looking for:

• Friendly, approachable, and a great communicator.
• Detail-oriented with strong organisational skills.
• Proficient in Microsoft Office and comfortable with learning new software.
• A team player who can also work independently.
• Experienced in customer service (bonus points if you have experience in our industry!).