Are you proactive, detail-oriented, and ready to help shape the future of finance systems at Zurich? Join our Projects & Improvements team, part of Financial Accounting and Reporting (FAR) in the Isle of Man, and play a pivotal role in supporting the administration and improvement of our accounting and related systems.

In this varied role, you’ll support our company’s financial, regulatory, tax, and business analysis needs through hands-on system administration and collaborative project work. If you’re passionate about driving process improvements and supporting colleagues with technical solutions, we’d love to hear from you!

Key responsibilities:

System Implementation & Maintenance

• Monitor and manage requests and incidents reported by the business.
• Own outstanding tickets and incidents through to resolution, escalating where necessary.
• Prepare management reports tracking progress on system issues and requests.
• Assist with troubleshooting and resolving issues in SAP.
• Support colleagues and stakeholders to ensure our systems meet business requirements.
• Handle related administrative tasks with accuracy and attention to detail.

Project Management

• Support SAP-related projects, including upgrades, migrations, and new implementations.
• Assist with monitoring the finance systems aspects of projects for FAR, the wider finance team, and Isle of Man business.

Integration & Collaboration

• Act as a liaison between the Projects & Improvements team, IT, finance, and other departments for seamless SAP integration.
• Collaborate with the FAR and finance teams to ensure project improvements and issue resolutions are achieved.

Other responsibilities

• Provide training on new tools and processes for system users.
• Create and maintain a document library for ongoing projects and system changes.
• Keep comprehensive records and evidence of processes and changes for audit purposes.

We’re looking for someone who brings a mix of technical curiosity, strong organisational skills, and a collaborative mindset. Ideally, you will have:

• Experience in system or process support, with the ability to meet deadlines and provide a great service to customers and stakeholders.
• A willingness to learn new systems and applications — SAP experience is helpful but not essential.
• Previous involvement in projects, system changes, or administration within a business or IT environment would be beneficial but not essential
• Strong analytical and problem‑solving skills.
• Good project coordination skills, with the ability to manage multiple tasks at once.
• A positive and proactive approach, with the confidence to challenge existing processes to support continuous improvement.
• Excellent attention to detail, ensuring accurate record‑keeping and audit trails.
• Solid working knowledge of MS Office (Word, Excel, PowerPoint).
• Good interpersonal and communication skills, including confidence speaking in group or team settings.
• Experience in IT service management or analysing, specifying and implementing business requirements (advantageous but not essential).
• Ability to take ownership of multiple workflows and manage competing priorities.