The Opportunity

We’re excited to be offering a fantastic opportunity to join the International Markets Group Protection team as a Customer Support Manager. This dynamic role offers you the chance to make your mark in a crucial part of our business. As the account manager of a portfolio of Group Life and Income Protection policies, you will oversee them through their lifecycle – from quotation to policy setup, renewals, and into claims. You will be a point of contact for our customers and brokers, strengthening our client relationships.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities including gaining your certification in Financial Services.

What will you be doing?

• You will be responsible for managing the operational tasks for a set of client contracts. This includes, leading the annual renewal and new business process ensuring timely and accurate delivery.
• Maintain and update customer information following processes and procedures to ensure data integrity and efficiency.
• Build and maintain strong client and broker relationships, you will be the first point of contact, ensuring prompt, accurate resolution of queries through various forms of communication e.g., telephone and emails.
• Provide exemplary customer service, and follow a ‘one-touch’ mindset
• Support the creation of accurate and detailed quotes that support Zurich to remain competitive in the Group Protection market.
• Identify opportunities to improve operational processes, driving efficient and innovative solutions for better customer outcomes.
• Ensure all activities follow Zurich’s policies including Cross-Border Business and regulatory requirements, including Anti-Money Laundering (AML) regulations.
• Identify innovative solutions to policy-related queries or issues, while ensuring alignment with Zurich’s policies and procedures.
• Complete all work to a high standard and within set SLAs, with the ability to prioritise work.
• Work closely with other internal functions to provide a smooth customer experience including Underwriting, Medical Underwriting, Distribution, Commercial and Benefit Claims.

What are we looking for?

• Excellent team-working, communication, and interpersonal skills.
• Attention to detail and proactively identify issues and recommend solutions.
• Professional and customer-centric mindset
• Enthusiastic and positive can-do attitude
• Able to adapt quickly and confidently to changing customer needs
• Keen to learn and develop your knowledge of the International Corporate Protection Solution proposition and systems
• Ability to manage, meet deadlines and work under pressure.
• Committed to supporting businesses and their employees in accessing the protection they need, in line with market standards.