Who are we looking for?

We are looking for someone to join our area as Risk and Controls Administrator.

The successful candidate will report to the Risk and Controls Manager and support them with First-Line Governance and Controls across the business, including IT Group Technology Operations. They will also provide support and input with Business Resilience activities.

Key responsibilities:

Governance:

• First line owner for Business Controls.
• Stakeholder partnership across IT and Retail Operations
• Procedures/Frameworks – Ensure annual review requirements are met across all department processes & control frameworks.
• Business Resilience for the Isle of Man business; Business Continuity and Resilience plans uploaded into the Group platform Fusion. Support the Business Resilience Manager and working with Department Managers to ensure annual review of Continuity Plans and Impact Assessments are completed and testing plans are operational.
• Reporting oversight for Chief Operating Officer - work across Zurich International Life (ZIL) in the collation of and reporting of data for ZIL.

Controls:

• Manage and oversee all Risk and Control output within Retail Operations and under Shared Services including the Group Framework.
• Serve as the Risk and Control representative for project oversight.
• ICIF Oversight across ZIL IOM – Testing scope, gap analysis, Control Owner support, COO review, training, RACE data quality, ICIF implementation including applicability assessment/remediation. Control and documentation updates, quarterly attestation. As a shared service.
• GTO Controls – As above for IT scope. Support rollout and delivery of Project SCOPE throughout 2025
• 1st Line Control Testing (Proactive audit) - review of control challenges and action plans and fix in live environment.
• Coordinate completion of Group quarterly mandated Key Risk Indicators (KRIs) across IT, Third Party Governance and Business Resilience
• Oversee structural changes to the business to ensure control gaps are mitigated following change.
• Educate the business, harbouring a culture of controls and evidence across processes.

• Technical knowledge and experience of Governance and Controls.
• Great working knowledge of Excel, as well as other Microsoft Office applications.
• Keen eye for detail.
• Good team-working abilities.
• Able to use own initiative in problem-solving.
• Excellent written communication skills.
• Work in accordance with Zurich Values.
• Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
• Ability to take a holistic view of problems to provide guidance to identify suitable solutions.