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Games Global
4/6/2025
⌛️
💼 Business Analysis
🕒 Full-Time
🟨 Mid-level
iGaming
201+ people

Job Description

Overview

Be a **#Globalite **and be part of our growing team!

We are currently looking for a CRM Solutions Engineer to design, develop, and manage the Dynamics 365 CRM system, ensuring it meets business needs while maintaining data integrity, scalability, and performance. This role bridges technical development, system administration, and business analysis for CRM customization and optimization.

You will work closely with stakeholders to gather requirements and implement custom workflows, automations, and integrations, while overseeing daily system administration and ensuring accurate, actionable CRM data.

Responsibilities

Solution Architecture & Integration: Design scalable, flexible Dynamics 365 CRM solutions aligned with business needs. Ensure seamless integration with internal systems like ERP, marketing automation, and customer support platforms.

Power Platform Expertise: Leverage Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Dataverse) to extend CRM functionality and deliver low-code/no-code solutions.

Customization & Automation: Develop and customize workflows, plugins, and automations to improve productivity across sales, marketing, and service teams. Build custom entities, forms, and reports tailored to business processes.

System Administration & Security: Manage user roles, permissions, system updates, and data integrity. Maintain a robust security model and ensure regulatory compliance (e.g., GDPR).

Data & Insights: Create and maintain insightful reports and dashboards using Power BI and Dynamics 365 tools, enabling data-driven decision-making.

Stakeholder Collaboration & Support: Gather requirements from stakeholders, translate them into technical solutions, and provide ongoing user support and system troubleshooting.

Requirements

Experience

  • 3–5 years of experience configuring and maintaining CRM systems
  • Proven experience with Microsoft Dynamics CRM, including implementation and customization
  • Dynamics 365 Fundamentals (CRM) – Essential
  • Experience in a B2B environment
  • Certification in CRM management or related fields
  • Strong understanding of CRM principles and best practices
  • Excellent analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Strong communication and training skills
Games Global - Banner.png
🎰 iGaming
👥 201+ people
Show Perks

Games Global is a leading supplier of unique and innovative iGaming content, including slot games, live casino and branded content.

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Car Parking
🩺
Private Healthcare
🌴
Annual Leave
❤️
Paid Volunteer Time
🎳
Social Events
🎓
Professional Qualifications
🧠
Mental Health Support
🏋️
Onsite Gym
🍽️
Food & Drink Spend
🚌
Travel Allowance
🛡️
Critical Illness Cover
🏦
Pension
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Perks & Benefits

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a296ed96a239c85c134_TwJPWILGH6tpS0PgRIi9vRlVPs1VaRjHjNJLiLxNXIA.png

Paid Volunteer Time

66549a2c69e0ef5c754549c5_p_wCufC0iEKLfVmlSlvP65AWHpdGXQD-oVBZeY7rBX4.png

Social Events

66549a31ce5c19a982bda066_ezrUbi_a6WoQ2ZM_q62qDxdsjnDiAd0rywcnxUF7By8.png

Professional Qualifications

66549a324c5404d6ecd1a247_UqTVhVIZuc8Tdxn1tyhWBGNOWriNv22HNT1w1hQmHXA.png

Mental Health Support

66549a34fa486113e536fc01_279phI5mrXJuSSe5sHfiEzkdEYeQ6hcsZIgn4WXtVKM.png

Onsite Gym

66549a37e01283e2efa8c867_egLuap8uVUvd0lZP-odUiWljcubasMbWkn2T0s5BvKE.png

Food & Drink Spend

66549a38248ee57970368fe5_fHegezNvmWOSkWODBpOxkPs7X5v-gdZPBefMIfcVv-s.png

Travel Allowance

66549a394057a07bd7ee1816_nwBPgcUeaI2luCvw_yS9hMuSt2K9BPeJtwBNqBRj8lc.png

Critical Illness Cover

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Stage 1. Initial phone interview with Talent Acquisition team
  • Stage 2. Take-home project, if applicable and depending on role
  • Stage 3. In-person interview with hiring manager

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