About the Role

We’re looking for a proactive and customer-focused individual to join our team. Part of this role is expected to help new clients effectively and smoothly integrate our products and services into their operations. They are responsible for ensuring customers understand how to use our platforms, advocating for their needs, and ultimately guiding them towards easy and scalable deployments.

In addition, this role also provides essential support and guidance to existing customers, by answering queries, providing advice, troubleshooting issues, and working closely with other teams to ensure we deliver a first-class customer experience.

In this role, you’ll be the trusted advisor for our clients, ensuring they get maximum value from our products and services. You’ll build strong relationships, drive engagement, and help customers achieve their goals.

This role would suit someone who is passionate about delivering excellent customer service whilst also being involved in operations and thrives in a technical environment. The ideal candidate would have a good understanding of IoT connectivity.

Ideal Candidate Characteristics

• Proven experience in customer service or a related customer-facing role
• Strong problem-solving abilities and a proactive can-do mindset
• Ability to manage multiple priorities effectively
• Comfortable communicating with customers via phone and email, delivering clear, professional, and customer-friendly responses
• A passion for helping customers succeed and a genuine interest in building long-term relationships
• Someone who takes pride in being dependable and punctual, showing up on time and ready to contribute each day
• Open to learning new things and able to adapt to changing needs and environments

• 1+ years in Customer Support, Customer Success, or Junior Operations
• Analytical and creative in finding solutions for customers.
• Excellent communication skills, both verbal and written.
• Ability to prioritise, multitask, and manage time effectively.
• Some experience using excel e.g. V Lookups
• Experience with CRM or ticket systems (Such as Salesforce or Jira)
• Flexible with the possibility of working hours or shifts (No weekends)

• 5 GCSE’s including English and Maths Grade A - C
• Ideally A Level education