About the Role

This is a trainee role where the applicant will work to become a key member of the OV Operations and Network Infrastructure team.

The team support our IoT partners, operating over 7 million IoT devices globally. They also have complete ownership for maintaining, evolving and optimizing the performance of the OV platforms, including Core Network, Service Applications, Data Center and Databases.

OV aim to support the candidate in learning the OV technologies, telecommunications and progressing through more formalized appropriate industry qualifications relating to our services.

• Customer Communications – Customer and Partner communications with OV, ensuring that they always have a positive experience and are kept informed of progress and issues.
• Support - Manage complex queries from our Customer and Partners, taking ownership of these driving them through to competition in a timely manner
• Service Ownership – Continuously monitor and improve the OV services, taking ownership of any issues that arise and resolving them or escalating to other members of the team as necessary.

Ideal Candidate Characteristics

• Team player - You’ll be working closely with your peers to become an expert in OV services and evolving your abilities, ultimately taking on more responsibility of the OV network.
• Great communication – We often must understand and clearly articulate complex technical issues and queries with clients, in this customer facing role.
• Can do attitude and a problem solver – No day is the same and we’re often having to understand, debug and fix unique problems, so problem solving abilities are key to your success within this role.
• Fast moving - Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.

• Technologies - We work on a vast range of technologies within OV, therefore any experience the candidate has on SQL, Cisco, Linux, Microsoft, or C#, Javascript, PowerShell would be beneficial.
• Technology Enthusiast – The OV technology services and solutions can be technically complex; therefore, we’re looking for someone with a true passion and curiosity for anything technology related.
• Customer Facing – Experience within a customer facing role would be beneficial, especially within a fast-paced environment

• Minimum of 5 GCSE's Grade C or above or equivalent
• Ideal candidate will have a technology related qualification e.g. Degree, HNC or ONC.