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Manx Telecom Group
21/11/2025
⌛️ 15 Dec
📡 Network & Infrastructure
🕒 Full-Time
🟢 Entry-level
IT & Telecoms
201+ people

Job Description

About the Role

This is a trainee role where the applicant will work to become a key member of the OV Operations and Network Infrastructure team.

The team support our IoT partners, operating over 7 million IoT devices globally. They also have complete ownership for maintaining, evolving and optimizing the performance of the OV platforms, including Core Network, Service Applications, Data Center and Databases.

OV aim to support the candidate in learning the OV technologies, telecommunications and progressing through more formalized appropriate industry qualifications relating to our services.

Customer Communications – Customer and Partner communications with OV, ensuring that they always have a positive experience and are kept informed of progress and issues.

Support - Manage complex queries from our Customer and Partners, taking ownership of these driving them through to competition in a timely manner

Service Ownership – Continuously monitor and improve the OV services, taking ownership of any issues that arise and resolving them or escalating to other members of the team as necessary.

Requirements

Ideal Candidate Characteristics

  • Team player - You’ll be working closely with your peers to become an expert in OV services and evolving your abilities, ultimately taking on more responsibility of the OV network.
  • Great communication – We often must understand and clearly articulate complex technical issues and queries with clients, in this customer facing role.
  • Can do attitude and a problem solver – No day is the same and we’re often having to understand, debug and fix unique problems, so problem solving abilities are key to your success within this role.
  • Fast moving - Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.

Experience

  • Technologies - We work on a vast range of technologies within OV, therefore any experience the candidate has on SQL, Cisco, Linux, Microsoft, or C#, Javascript, PowerShell would be beneficial.
  • Technology Enthusiast – The OV technology services and solutions can be technically complex; therefore, we’re looking for someone with a true passion and curiosity for anything technology related.
  • Customer Facing – Experience within a customer facing role would be beneficial, especially within a fast-paced environment

Education & Qualifications

  • Minimum of 5 GCSE's Grade C or above or equivalent
  • Ideal candidate will have a technology related qualification e.g. Degree, HNC or ONC.
Manx Telecom Group - Banner v2.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

The Isle of Man's leading telecommunications provider, delivering innovative connectivity and technology solutions locally and globally.​

💳
Employee Discounts
🚗
Car Parking
🩺
Private Healthcare
🌴
Annual Leave
Flexible Working
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Home Broadband
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Cycle to Work Scheme
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Matched Pension
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Perks & Benefits

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Application
  • 1st Stage Interview - Discovery
  • 2nd Stage Interview - Competency & Technical
  • Offer

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