We’re seeking a Processing Administrator to join our Processing Team on a permanent basis at our Isle of Man office.

Who we are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The Processing Administrator is responsible for performing a wide variety of administrative banking tasks, ensuring the accurate and timely processing of client transactions and instructions. The role plays a key part in delivering a high-quality service to clients by maintaining efficiency, precision, and adherence to internal procedures and service standards.

​Responsibilities & Duties

• All types of data input, validation, verification, authorisation either system wise or on paper for all applications.
• Debit entries, credit entries, renewals, term changes, rate changes along with client modifications.
• Managing Direct Debits
• Managing debit clearing
• Processing of GBP and currency deposits
• Monitoring and issuing client cheque books.
• Stop cheque request management.
• VISA processing, payments and shadow balance
• Diary Entries
• Creation of Day files, General Filing & Scanning
• Generating and dispatching client correspondence i.e., statements; advice notes; min balance letters etc.

• Have experience in using standard Microsoft applications such as Excel, Word and Outlook.
• Have experience of working within a busy administration team in a banking environment, preferably within the private client wealth management industry.
• Embrace the Nedbank Private Wealth (NPW) culture and display appropriate values and attributes.
• Contribute to the delivery of a positive client experience.
• Work to tight deadlines, therefore an organised approach is essential
• Apply sound business judgment to identify and escalate any unusual or suspicious activities to the MLRO as required.
• Demonstrate an organised approach to the job ensuring that processing tasks are completed accurately and prioritised around cut off times following bank procedures.
• Demonstrate initiative, adaptability and flexibility in order to cope with the ever-changing demands of the job.
• Work efficiently within a team and co-operate with other team members.
• Demonstrate an ability to collaborate and work with Relationship Managers and other departments such as client services, operations, risk and compliance to resolve problems effectively.
• Ensure that queries received from clients are dealt with in a timely and appropriate manner keeping in regular communication with clients/relationship managers and updating them with regard to latest developments and progress towards the resolution of queries.
• Keep up to date with procedure changes.
• Make capable and effective decisions to ensure that a quality service is given at all times, escalate problems within agreed timescales, whilst also adhering to the Bank’s audit requirements.
• Take responsibility for own continuous personal development, in line with agreed annual performance and objectives.