NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.

Key Outputs:

• Address client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
• Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
• Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
• Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that are effective, pragmatic, and risk appropriate.
• Liaise with other internal business areas to ensure the timely processing of all transactions so as to provide the highest levels of service to clients.

Behavioural Competencies:

• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Inviting Feedback
• Managing Tasks

Technical Competencies:

• Account Opening & Maintenance
• Attitude of Customer Experience
• Banking Process & Procedures
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)

• 1 - 2 years experience in Business & Commercial Banking
• The role requires relevant experience in a banking environment.

**Minimum Qualification: **

• Secondary/High school/A levels/Matric