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Utmost International
10/11/2025
⌛️ 14 Nov
⚖️ Compliance & Risk Management
🕒 Full-Time
🟧 Senior
Financial Services
201+ people

Job Description

Job Details

To assist the Manager & Team Leader with the operation of the New Business Team, to effectively deliver a direct service to stake holders, both internal and external, by the processing of all requests within specified servicing times.

This is a senior role with the expectation of being actively involved in ensuring overall team service standards are achieved by self and colleagues, maintaining and improving in accordance with operational plans and objectives for the company

Key Responsibilities

  • Excellent written and verbal communication skills internally and externally. Excellent attention to detail, and administrative accuracy.
  • Ability to deal with queries and escalations from stake holders, both internally and externally via telephone or written communication.
  • Excellent attention to detail, and administrative accuracy.
  • A strong understanding and ability to perform all team processes and procedures to a high level of accuracy, including apps and KYC/AML/.
  • Display ownership of both own and the wider teamwork – full awareness of work that needs to be completed and ensuring completion within tight deadlines, adjusting priorities where required
  • Assist with completion of daily tasks within the team as and when required
  • Ability to provide in depth, ad-hoc and on the job training regarding New Business processes to colleagues, mentoring where required.
  • Adhering to regulatory legislation and ensuring compliance
  • requirements
  • Willingness to learn, achieve and progress as well as being able to identify and articulate own training and personal development needs
  • Assist Team Leader by providing feedback on team member’s performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular touchpoint reviews (including half year and end of year reviews).
  • Mentor and develop all colleagues in team, to assist them in identifying and working towards achieving their personal development areas
  • Assist Technician with any work related to Risk and the Change Facilitation Lead with any training and/or process changes
  • Respond quickly to any feedback from checking and quality assurance, whilst using this feedback as an opportunity to learn and improve own and your colleague’s work
  • Identify problem areas and areas for improvements, offering and helping to deliver solutions and change ideas wherever possible
  • Identify & log any Complaints that are received and aiming to be able to close as First Point Resolutions (FPRs) whenever possible.
  • Ensuring the complaints procedure is followed correctly

Requirements

Experience

  • Strong and relevant experience of working in Financial Services
  • Reasonable Knowledge of Microsoft
  • Office Applications (Word, Excel, Outlook)
  • Ability to draft basic letters / fax
  • Experience within a customer facing administration role
  • Good Team Player
  • Ability to work under pressure
  • Ability to meet individual targets and goals

Education & Qualifications

Utmost - Banner.webp
💰 Financial Services
👥 201+ people
Show Perks

Utmost International is a leading provider of insurance-based wealth solutions operating in the UK, Europe, Latin America, Asia and the Middle East.

🎳
Social Events
💳
Employee Discounts
🎓
Professional Qualifications
👪
Life Assurance
🩺
Private Healthcare
🌴
Annual Leave
🚴
Cycle to Work Scheme
🏦
Pension
🧠
Mental Health Support
Flexible Working
📅
Sabbatical Leave
🚚
Relocation Assistance
💻
Remote Working Options
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Income Protection
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Perks & Benefits

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Social Events

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Employee Discounts

66549a31ce5c19a982bda066_ezrUbi_a6WoQ2ZM_q62qDxdsjnDiAd0rywcnxUF7By8.png

Professional Qualifications

66549a3aa0764abe20b8c5b8_2SWZXlhDfpbbj9Zau9RVyunNG0lLTXUmhQ0arPjnaL4.png

Life Assurance

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Pension

66549a324c5404d6ecd1a247_UqTVhVIZuc8Tdxn1tyhWBGNOWriNv22HNT1w1hQmHXA.png

Mental Health Support

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a2867f58791223b312d_piReqKfC0lk5tWT5C5sUtLofr8MU4tyAHfiTwt09qgU.png

Sabbatical Leave

66549a2daf1ee7d2f004c7ae_3FP7LYOfaOTLlB9-3tfDzLmPO-ED2OniawrIg2n4TZ4.png

Relocation Assistance

66549a30e8f64cd4cdc51fe9_9MfcBsyrqAPaCMuawPW1CZITTbL0dJt3jDY1GkYgnTI.png

Remote Working Options

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Income Protection

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

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