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Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Contract Type: 6 month FTC

What We're Building

We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.

Job summary - Onboarding Team

To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.

This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

New Business for Offshore Bonds. Processing customer applications and requests within agreed service levels. Focus on risk-based decisions to ensure we keep the business safe as well as provide great customer service.

Key skills for this Team:

• Excellent communication skill both spoken and written
• Problem solving ability
• Resilience and Adaptability

What you'll do

Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.

Specifics will include:

• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 95%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
• To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.

We have an opportunity for a Data Services Administrator to join our Banking Operations Division based in the Isle of Man on an initial 12 month fixed term contract.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The role holder will carry out a range of data and administration related banking tasks and process client static data changes within agreed timeframes. They will deliver excellent service to internal stakeholders, when responding to queries the Client Services team have received from clients.

Responsibilities & Duties

• Process client static data changes.
• Meet internal deadlines and SLAs (Service Level Agreements).
• Support more senior members of the team with administrative work.
• Deliver consistently accurate work to ensure a quality service is provided to our clients.

Trust and Quality is our foundation and at the heart of everything we do at KPMG.

Underpinning our Trust and Quality strategy is compliance with International Standard of Quality Management (“ISQM1”) (known more commonly as System of Quality Management (“SoQM”)). Our internal dedicated SoQM team support various stakeholders in helping the firm comply with the SoQM requirements.

As a SoQM Manager you will lead and facilitate the understanding, documentation, and evaluation of internal functional processes and controls in compliance with ISQM 1. This role plays a key part in enabling internal stakeholders to identify quality risks, define control responses, and help ensure their operations contribute to a consistently high standard of quality in the delivery of our audit and assurance services. The SoQM Manager acts as a central liaison, offering technical guidance and practical support to embed quality into business-as-usual processes across all relevant functions.

At KPMG we aim to work together and invest in relationships with each other across teams, functions and borders.  The successful candidate will be based in either Jersey, Guernsey or the Isle of Man and will report to the Crown Dependencies SoQM Leader.

Roles and Responsibilities:

• Develop an understanding of firm processes and controls.
• Manage the firm’s iterative risk assessment process including assessment of quality risks and development of responses to achieve quality objectives.
• Support the business with the design of controls and review control documentation to help ensure the appropriate design of the firm’s SoQM controls to address identified risks and objectives.
• Assess the robustness of our controls and processes against global KPMG and ISQM1 requirements.
• Support internal stakeholders in identifying improvements and efficiencies in functional processes and controls and implementation of these changes.
• Support the implementation of any remediation plans for process and control findings.
• Work closely with the SoQM Testing Program team to help ensure the smooth and efficient functioning of the SoQM testing.
• Build lasting, trusted relationships with key stakeholders locally, across KIG and the wider KPMG network.
• Support the SoQM Leader in interactions with the Global and Regional SoQM Groups and internal network and external regulator inspections in relation to SoQM.
• Monitor progress against the ISQM 1 annual implementation plans and prepare regular updates for presentation to senior firm leadership.
• Manage and review output of assistant team members.
• Manage the completion of the firm’s KQCE file (Global SoQM tool to document the firm’s implementation of ISQM 1 requirements).
• Maintain regular dialogue across the business to assess SoQM impacts of new programmes and other business changes and to embed appropriate quality controls in new systems and process.
• Share knowledge with the team and coach assistant team members.

The purpose of this job is to take overall responsibility for the design, operation and ongoing evolution of Stacuity’s global IP-based network. This role blends strategic planning and architectural leadership with deep hands-on engineering expertise. You will ensure our network delivers best-in-class performance, security, reliability and flexibility – and be a key figure in shaping the future of our network infrastructure.

Key responsibilities – what you will do:

• Lead the design, operation and evolution of Stacuity’s global IP-based network infrastructure
• Maintain high levels of network performance, security, reliability and resilience
• Provide technical oversight and hands-on support across core networking systems, datacentre environments and virtual infrastructure
• Work with our datacentre partners worldwide to manage hosted server and network hardware
• Support the configuration, monitoring and troubleshooting of Cisco ASR, Cisco Nexus and Arista devices
• Architect and maintain scalable routing configurations, including BGP (eBGP and iBGP), peering and transit arrangements
• Design and implement network-level redundancy, failover and high-availability strategies
• Oversee and maintain monitoring and observability systems such as Zabbix, Prometheus/Grafana and SigNoz
• Collaborate with internal platform and development teams to ensure seamless integration across systems
• Contribute to datacentre operations including colocation and transmission
• Engage with industry partners and customers as required, including participation in technical discussions
• Participation in 24x7 on-call rota (remunerated)

This role involves the development and ongoing maintenance of our portal, APIs, and supporting business systems. The successful applicant will work across multiple technologies in our modern stack to deliver scalable, high-quality solutions, and may also support integration with customer and partner systems. There is the opportunity to grow into wider areas of our platform in future.

Key responsibilities – what you will do:

• Develop and maintain backend systems using .NET/C# (on Linux)
• Build and support web APIs using WebAPI, MVC, Entity Framework, and Dapper
• Develop and maintain front-end components using Angular, TypeScript, HTML, and CSS
• Work with PostgreSQL and other supporting databases including MongoDB and Redis
• Integrate messaging services with Apache Kafka
• Contribute to DevOps workflows using Azure DevOps, Git, CI/CD pipelines
• Containerise and deploy applications using Docker, Kubernetes, and Docker Swarm
• Understand and apply networking principles and protocols in system design
• Participate in the 24x7 emergency on-call rota (remunerated
• Any other duties as may be assigned by Stacuity

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Job Details

To contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive, and quality based customer service across a range of service disciplines.

To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

Key Responsibilities

Process Management

• Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you.
• Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer’s expectations have been satisfied.
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter, or email to ensure work is processed efficiently and correctly.
• Ensure pended work is reviewed, chased, and closed within expected timescales.
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures.
• Participating in the review and updating of procedures within the team, contributing through experience and client advocacy, whilst having a strong understanding of the risk-based approach required to always protect client and business assets and at the same time ensuring that we are easy to do business with.
• To complete all tasks in line with our group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.

Client and Adviser Contact

• Timely and professional contact with stakeholders should be always maintained.
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us.
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience.
• Supporting clients, advisers, and colleagues through the complaints process.
• Recognising areas of weakness and working collaboratively to seek resolution and improve internal processes.

Self-Management

• Be responsible and accountable for own personal development.
• Ensure adherence to all company policies including risk, compliance and HR policies

Teamwork

• Assist in developing, implementing, and sharing best practices.
• Contribute to the development of team strategy and objectives.
• Assisting colleagues through training and support to align with a ‘one team’ approach.
• Within your team you will be expected to work with your colleagues to manage the daily work and measure your team’s performance in relation to good customer outcomes.
• Recognise the importance of working together in an innovative, supportive and fun environment to achieve your own, team and company’s goals and objectives.

Continuous improvement

• Drive a culture of customer service excellence and continuous improvement.

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Contract Type: 6 month FTC

What We're Building

We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.

Job summary - Claims Team

To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.

This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

Claims for Offshore Bonds. Processing customers withdrawal requests within our agreed service levels. Focus on risk-based decisions to ensure we keep the business and customer safe whilst providing great customer service.

Key Skills for this Team:

• Excellent communication skill both spoken and written
• Problem solving ability
• Previous Claims/Payments knowledge

What you'll do

Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.

Specifics will include:

• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 95%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
• To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

What We're Building

We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.

Job summary - Contact Team

To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.

This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

Front facing department for the company dealing with both calls and emails for various queries across all products and process. Very varied not 1 hour is the same but will gain a very well-rounded knowledge of the start to end of processes.

Key skills required for this Team:

• Excellent communication skill both spoken and written, particularly phone-based
• Problem solving ability
• Empathetic and Patient

What you'll do

Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.

Specifics will include:

• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 95%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
• To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.