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Job Details

The Operational Process Improvement Technician is responsible for enhancing operational efficiency by analysing and redesigning existing business processes. This includes:

• Reviewing ‘As Is’ Processes: Conducting thorough analysis of current processes and utilising use of available MI to identify inefficiencies, bottlenecks, and areas for improvement.
• Process Redesign and Optimisation: Re-engineering processes to reduce end-to-end timelines, eliminate waste, minimise customer effort, and emphasise first-point resolution.
• Digital and Robotic Integration: Identifying opportunities to utilise digital tools and robotic process automation (RPA) for streamlined workflows and enhanced productivity.
• Collaboration and Documentation: Working closely with other teams/departments to document updated procedures, ensuring alignment with best practices and group standards to ensure a smooth roll out of procedural improvements
• Relationship Management: Lead the ownership and delivery of broker dashboarding across the Utmost Group, ensuring timely and accurate reporting of key account information (e.g. AUM and in-flight transactions) whilst collaborating with stakeholders (IT, Operations and Relationship Management) to enhance visibility of communication at critical transaction points and intervals.

By driving process improvements and championing innovation, the Process Analyst will play a critical role in delivering exceptional outcomes for the business and its customers.

As this role develops, there will be a need to adapt to new requirements and accept additional responsibilities.

Key Responsibilities

Customer & Operational Efficiency

• Collaborate with process owners, managers, and SMEs to understand current procedures, risks, and opportunities for improvement
• Leverage MI such as complaints, audit actions, and risk events to support with process reviews, identifying areas which may benefit additional attention.
• Ensure exceptional customer experience by incorporating customer-centric thinking into process design and changes.
• Identify, document and implement recommendations to enhance efficiency including use of digital tools, robotics and use/optimisation Enate (workflow) steps based on data and insights.
• Ensure focus remains on the four-customer metrics throughout all activity (reduced end-to-end timelines, removal of waste, reduce customer effort, and first-point resolution)
• Translate processes into clear, easy-to-follow operating procedures and detailed process maps.
• Accurately capture procedural and checklist requirements for Enate workflow design
• Work with process owners and SMEs to update procedures, making them clear, concise, and user-friendly.
• Support teams in the smooth rollout of workflow implementations and procedural improvements to ensure adoption and effectiveness.
• On-time delivery and co-ordination of accurate key account information – AUM, in-flight transactions etc.
• Collaboration with key stakeholders (IT, Operations, Relationship Management etc.) to continuously drive greater visibility and appropriate communication at key transaction points and at agreed intervals.

Culture

• Act as a role model, demonstrating the Utmost values and fostering a positive, collaborative culture across the organisation.
• Show initiative in problem-solving and decision-making, contributing to the team’s success.
• Lead by example, inspiring and motivating colleagues to embrace and drive change
• Development of strong alliance with Customer & Investment Operations
• Assist your manager in achieving and exceeding departmental objectives.

Innovative/Pioneering

• Identify opportunities to add value, whether through creative thinking, process redesign, or new tools and technologies.
• Proactively explore and implement new approaches to work, driving continuous improvement across processes.
• Demonstrate creativity in solving challenges and improving ways of working.
• Maintain a positive, “can-do” attitude and take ownership of assigned tasks, seeing them through to completion.

Operational Risk

• Maintain an operational risk and control environment and supporting framework that is consistent with a first-class front-line shared services organisation and embedded as part of day-to-day operations.
• Ensure that the Procedural Reviews deliver measurable reduction of Operational Risk, where possible.
• Successfully meet audit and customer Anti-Money Laundering (AML) requirements, ensuring compliance with regulations.
• Implement financial risk mitigation strategies as part of procedural and workflow updates.

Description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

Overall knowledge of the Investment Operations Department;

Overseeing and resource management for account opening, AML requests, monitoring standing data, dividends, corporate actions and assignment splits.

Execute on behalf of Canada Life policyholders in line with Company service standards and the Canada Life Investment Governance Regulations.

• Overall knowledge of the Investment Administration Department; Processing dividends, processing corporate actions, asset review / due diligence, account opening, AML refresh requests and assignment splits.
• To help gather the appropriate data to assist with the notification of corporate actions to Policyholders and their advisers and to subsequently assist with the co-ordination of their responses and onward instruction to the market.
• Ensure investment transactions are executed and reconciled within the expected timescales.
• Ensure the timely settlement of all investment transactions and to accurately administer external custodian accounts and custody records.
• Communicate with our customers and external counterparties to ensure all requirements are met.
• Accurately notify our policyholders and their advisers of any changes to their investments and assist with the co-ordination of their responses and onward instruction to the market.
• Maintain technical knowledge to facilitate rotation within Investment Operations teams to ensure service levels are maintained.
• Care for our customers by providing a high quality of service that is accurate and within stated timescales.
• To support the Management Team by delivering training and coaching to team members.
• To ensure that we provide a service to our customers in line with our Company values.

What You'll Do

• To ensure that investment processes (dividends, corporate actions, assignment splits) are accurately reflected on our systems to ensure accurate reporting
• All account opening instructions are prioritised and executed accurately.
• To allocate cash received from fund houses and nominees/platforms accurately and in accordance with our procedures to provide accurate policy representations to our clients.
• Ensure all account opening instructions are instructed, chased and completed in a timely and accurate manner.
• To ensure that our standing data is accurate and kept up to date.

AstroPay. Fast, simple, borderless.

We hire smart, driven people who hate bureaucracy and love ownership. Builders, not talkers. We move fast. We ship. We improve. Every day.

You’ll be surrounded by a global A-team—diverse, talented, and radically committed to doing great work. No politics. No passengers. Just impact.

If you're after comfort, look elsewhere. If you're ready to grow at speed, challenge everything, and build something real—join us.

AstroPay is seeking a dynamic and experienced Risk Manager to join our growing team. This role is critical in identifying, assessing, and mitigating risks across our global operations, ensuring compliance with regulatory requirements and safeguarding our business operations. The Risk Manager will play a pivotal role in enhancing AstroPay's risk framework, working collaboratively across teams, and driving a culture of proactive risk management.

Role Description:

The Risk Manager will be responsible for developing and implementing risk management strategies, policies, and procedures. This includes overseeing risk assessments, monitoring operational and financial risks, and ensuring the company’s risk profile aligns with its business objectives. The role requires strong analytical skills, a deep understanding of risk frameworks, and a proactive approach to problem-solving.

Key Responsibilities & Expectations:

• Develop and implement a comprehensive risk management framework tailored to AstroPay’s global operations.
• Conduct risk assessments and identify potential threats to the business, including operational, financial, regulatory, and strategic risks.
• Monitor and report on key risk indicators (KRIs) and ensure appropriate mitigation strategies are in place.
• Collaborate with cross-functional teams (e.g., Compliance, Legal, Operations, and Product) to embed risk management into business processes.
• Manage relationships with regulators and auditors, providing accurate and timely risk-related information.
• Lead investigations into risk events and recommend corrective actions to minimize recurrence.
• Provide training and guidance to staff to foster a culture of risk awareness.
• Ensure compliance with relevant laws, regulations, and internal policies across all jurisdictions.

About the role

As an Administrator, you will work within our Suntera Digital division to service a busy and diverse international client portfolio. You will work closely with the team to provide high-quality support to clients through general administration, payment processing, and compliance-related duties. The key focus of this role will be undertaking our banking and payments process and treasury function for our client portfolios. You will be exposed to all areas of international company management and client services, as part of Suntera Digital, as well as learning from experts in other areas of the business to provide integrated solutions across the Group. You will also have the opportunity to:

Your duties will include:

• Being responsible for completing and overseeing all bank transactions for clients within the Digital portfolio. This will include completing all AML checks on payments and following our payment process.
• Providing general administration assistance to the clients and the team by ensuring the client record keeping is kept up to date with all transactions and documentation entered into
• Liaise with stakeholders to manage client and company administration tasks and work with various divisions across the Group to support the clients’ requirements
• Be exposed to a range of rapidly expanding sectors including software & digital technology, Esports, fintech and e-money, blockchain technology and professional trading operations
• Maintain and develop strong relationships with professional providers to ensure a smooth onboarding experience for clients
• Assist with administering companies for clients within a fast paced and diverse portfolio
• Liaise with clients and internal departments to assist with compliance and corporate governance processes

About you

You will have good administrative and organisational skills with a basic understanding of company and client administration. A proven keen interest in the emerging digital aspects of Corporate Services would be beneficial.

Salt Beauty is looking for a friendly, skilled, and motivated Beauty Therapist to our small, close-knit team!

• 2–3 days per week
• Employed or self-employed (we’re flexible!)
• Starting around September
• Must be confident in nails & brows
• Extra treatments are a bonus, but not essential
• Some reception duties included

About the Role

We’re seeking someone who’s confident in delivering nail and brow treatments to a high standard, with a warm and professional manner. You’ll also support the team with occasional reception duties, so strong client communication and organisation skills are key. Additional treatments such as facials or waxing are a bonus, but not essential.

Why Salt Beauty?

Since opening our doors in 2020, Salt has built a loyal client base and a warm, welcoming environment for both our team and clients. You'll be joining a supportive, easygoing workplace where quality and care are always at the heart of what we do.

We have an opportunity for a System Analyst to join our Technology Division in our Isle of Man Office on a 12 month limited term assignment.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, **Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.**​

Job Purpose

The System Analyst is responsible for bridging the gap between business needs and technical solutions. This role involves analysing business requirements, designing system solutions, and overseeing the implementation of new systems. The System Analyst will work closely with stakeholders and developers to ensure that the system solutions align with business objectives, are efficient, and meet quality standards. They will also play a key role in documenting system requirements, developing system specifications, and providing technical support to end-users.

Responsibilities & Duties

• Requirements Analysis: Collaborate with stakeholders and developers to gather, analyse, and document detailed system requirements, ensuring they align with business objectives and strategic goals.
• Process Analysis and Improvement: Identify opportunities to streamline and optimize business processes, proposing solutions to enhance efficiency, productivity, and cost-effectiveness.
• Data Analysis and Insights: Collect, analyse, and interpret data to identify trends, patterns, and insights that can inform decision-making and drive business strategy.
• Solution Design: Translate business requirements into functional specifications and design solutions that meet stakeholder needs, considering technical feasibility, scalability, and maintainability.
• Stakeholder Management: Build and maintain strong relationships with stakeholders, facilitating communication, managing expectations, and ensuring alignment throughout the project lifecycle.
• Documentation and Communication: Create clear, concise, and well-structured documentation, such as system requirements specifications, data flow diagrams, and process models, to guide development and testing activities.
• Testing and Quality Assurance: Collaborate with testing teams to ensure that developed solutions meet the defined requirements and quality standards, conducting thorough testing and identifying defects.
• Implementation and Support: Assist in the implementation of new systems or enhancements, providing training and support to end-users and managing the transition to the new solution

About the Role

We’re looking for a proactive and customer-focused individual to join our team. Part of this role is expected to help new clients effectively and smoothly integrate our products and services into their operations. They are responsible for ensuring customers understand how to use our platforms, advocating for their needs, and ultimately guiding them towards easy and scalable deployments.

In addition, this role also provides essential support and guidance to existing customers, by answering queries, providing advice, troubleshooting issues, and working closely with other teams to ensure we deliver a first-class customer experience.

In this role, you’ll be the trusted advisor for our clients, ensuring they get maximum value from our products and services. You’ll build strong relationships, drive engagement, and help customers achieve their goals.

This role would suit someone who is passionate about delivering excellent customer service whilst also being involved in operations and thrives in a technical environment. The ideal candidate would have a good understanding of IoT connectivity.

Ideal Candidate Characteristics

• Proven experience in customer service or a related customer-facing role
• Strong problem-solving abilities and a proactive can-do mindset
• Ability to manage multiple priorities effectively
• Comfortable communicating with customers via phone and email, delivering clear, professional, and customer-friendly responses
• A passion for helping customers succeed and a genuine interest in building long-term relationships
• Someone who takes pride in being dependable and punctual, showing up on time and ready to contribute each day
• Open to learning new things and able to adapt to changing needs and environments

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

What We're Building

We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.

Job summary - Maintenance

To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.

This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

Processing of updates to client and IFA information held for our Offshore Bonds. Change of IFA requests, updating of Trustees, dealing with adviser fee’s queries

What you'll do

Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.

Specifics will include:

• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 95%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
• To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.

Who you are

• Demonstrates enthusiasm and a positive approach to their working performance
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Takes a logical and organised approach to problem solving
• Has the desire to develop a career within a customer centric environment.
• Has a strong attention to detail and enjoys delivering quality outcomes
• Experience within a life assurance environment would be an advantage