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Manx Telecom Group
16/7/2025
⌛️ 31 Jul
📈 Customer Service & Support
🕒 Full-Time
🟦 Junior
IT & Telecoms
201+ people

Job Description

About the Role

We provide first line support and strive to deliver excellent customer service to our Consumer and Corporate customers, handling inbound calls and online enquiries. The role responsibilities will include:-

  • Handling inbound and outbound customer interactions to a high standard, providing support and advice on technical issues, requests for service and general customer queries
  • Taking ownership and record customer interactions, seeing through to resolution or escalating as appropriate
  • Being a champion for promoting excellent customer service and for reducing customer effort
  • Consistently striving to deliver the best customer experience possible, ensuring customers are regularly communicated with throughout the order and/or fault process
  • Striving to ensure call answering and case management targets are met
  • Handling non-contact tasks that arise from customer contact as directed by their Team Manager
  • Contributing to maintaining a high, industry standard, working environment that achieves the best possible results in performance
  • Being an ambassador for Manx Telecom’s, actively promoting our products and services
  • Actively supporting company policy and best practice in the area of security with particular emphasis on the protection of sensitive information and compliance (GDPR)
  • Positively contribute to the wider objectives of Manx Telecom business plans and our company values

Requirements

  • A positive and cheerful can do attitude
  • Eager and quick to learn
  • Personable with strong communication and relationship building capabilities across all levels
  • Good administration skills
  • Collaborative and supportive team member
  • Enjoys a challenge and can work well and remain calm under pressure
  • Honest and reliable
  • Smart appearance

Experience

  • Must have a passion for delivering excellent customer service, always putting the customer first and striving for first contact resolution
  • Fantastic verbal and written communication skills with a desire to produce accurate work to a high standard
  • Friendly telephone manner and good listening skills with the ability to show empathy
  • The ability to adapt quickly to change in a fast paced environment
  • Excellent organisational and administrative skills
  • Methodical and logical approach, relishing getting to the bottom of a problem
  • Great at building rapport
  • Experience of working in an environment where being punctual is crucial
  • Enjoy working in a team and contributing to team targets
  • A completer-finisher with excellent collaboration skills
  • Focused and determined to deliver best possible outcomes
  • Experience of working in a technical role or an interest in technology
Manx Telecom Group - Banner v2.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

The Isle of Man's leading telecommunications provider, delivering innovative connectivity and technology solutions locally and globally.​

💳
Employee Discounts
🚗
Car Parking
🌴
Annual Leave
🩺
Private Healthcare
Flexible Working
🌐
Home Broadband
🚴
Cycle to Work Scheme
🏦
Matched Pension
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Perks & Benefits

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Application
  • 1st Stage Interview - Discovery
  • 2nd Stage Interview - Competency & Technical
  • Offer

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