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Manx Telecom Group
24/6/2025
⌛️ 31 Aug
👔 Executive & Leadership
🕒 Full-Time
🟫 Executive
IT & Telecoms
201+ people

Job Description

The Head of OSS/BSS and Digitalisation will be responsible for leading the strategic development and implementation of Manx Telecom’s Operations, Support Systems, Business Support Systems, and digital transformation initiatives. This role will play a pivotal part in driving operational efficiency, improving customer experience, and supporting the company’s overall business objectives.

The role requires a balanced approach between people leadership, management and technology know-how. The required approach is one that views IT as an enabler to business, not IT as something delivered for the sake of it.

Key Responsibilities

  • Culture Driver: Energise and lead a group of skilled IT professionals to deliver the company’s business objectives.
  • Strategic Vision: Develop, implement and maintain a comprehensive OSS/BSS strategy aligned with Manx Telecom’s business goals and priorities.
  • Digital Transformation: Lead the company’s digital transformation initiatives, leveraging technology to enhance operational efficiency, improve customer experience, and create new revenue streams.
  • OSS/BSS Leadership: Oversee the management and development of Manx Telecom’s OSS/BSS systems, ensuring their effective operation and alignment with business requirements.
  • Technology Integration: Drive the integration of OSS/BSS systems with other IT systems and networks to optimize overall performance and efficiency.
  • Vendor Management: Establish and maintain relationships with technology vendors, ensuring that OSS/BSS solutions are aligned with Manx Telecom’s strategic objectives.
  • Innovation: Foster a culture of innovation within the OSS/BSS team, exploring new technologies and approaches to improve operational efficiency and customer experience.
  • Team Management: Lead and develop a high-performing team of OSS/BSS professionals, providing guidance, mentorship, and support.
  • Budget Management: Ensure that projects and ongoing operations are delivered within the budgeted CAPEX and OPEX allocations.

Requirements

  • Strong knowledge of digital transformation trends and technologies.
  • Excellent project management and problem-solving skills.
  • Proven ability to lead and motivate teams.
  • Strong communication and interpersonal skills.

Experience

  • Proven experience in a senior leadership role within the telecommunications or technology industry.
  • Deep understanding of OSS/BSS systems, processes, and best practices.
Manx Telecom Group - Banner v2.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

The Isle of Man's leading telecommunications provider, delivering innovative connectivity and technology solutions locally and globally.​

Flexible Working
🩺
Private Healthcare
🌴
Annual Leave
💳
Employee Discounts
🚴
Cycle to Work Scheme
🚗
Car Parking
🌐
Home Broadband
🏦
Matched Pension
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Perks & Benefits

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Flexible Working

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Application
  • 1st Stage Interview - Discovery
  • 2nd Stage Interview - Competency & Technical
  • Offer

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