About the Role

To act as an Order Enablement Advisor within the Consumer team supporting the delivery of both Corporate and Consumer customer orders.

• Processing customer orders and owning the end-to-end delivery process, ensuring orders are qualified, resource assigned and agreed delivery dates are achieved.
• Raising required PO’s to support customer orders.
• Ensuring customers are regularly communicated with through the Order process.
• Maintain the diary on Cerillion for date specific copper ceases.
• Manage and maintain MTR WIP on OSS.
• Carry out quality checks on all fibre orders to ensure copper services have been ceased thus avoiding double billing.
• Support to the Mobile Sales team, as and when required, to provide a consistent service to customers.
• Complete porting requests.
• Support Corporate Account Managers with basic quotes, delivering to SLA, including requesting quotes from Procurement or directly with Suppliers.
• Support a culture of Continual Service Improvement within Consumer to deliver against customer requirements and ensure ownership/delivery of key service improvement initiatives.
• Maintaining mobile handset subsidy pots for AMs and recording on relevant systems.
• Demonstrably and positively contribute to the wider objectives of Manx Telecom business plans and our company values.
• To ensure statutory and regulatory compliance is maintained in all business operations.
• To maintain and improve the Quality and Environmental Management Systems to ensure they meet expected standards.
• To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information and compliance.

You’ll be able to point to experience in:

• Verbal communication skills to communicate with a diverse client group.
• Written communication skills to produce succinct correspondence and reports.
• The ability to research, analyse and reason logically within tight and conflicting timeframes.
• Experience in leading projects and implementing new initiatives.
• Self-motivated with the ability to work independently at most times as well as collaboratively as part of a cohesive team.
• Great customer verbal skills and able to communicate with Service & Order Management team both technical and non-technical.
• Ability to listen and capture requirements accurately.
• Flexibility and ability to work well under pressure.
• Compliance with best practice guidelines for network security and integrity

• Some experience of a similar customer supporting role
• Experience of working in an environment where being punctual is crucial