We have an opportunity for a Data Services Administrator to join our Banking Operations Division based in the Isle of Man on an initial 12 month fixed term contract.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The role holder will carry out a range of data and administration related banking tasks and process client static data changes within agreed timeframes. They will deliver excellent service to internal stakeholders, when responding to queries the Client Services team have received from clients.

Responsibilities & Duties

• Process client static data changes.
• Meet internal deadlines and SLAs (Service Level Agreements).
• Support more senior members of the team with administrative work.
• Deliver consistently accurate work to ensure a quality service is provided to our clients.

​Skills and Experience

• A good attention to detail when completing data tasks.
• The provision of a quality service to internal and external clients.
• Effective time management skills, capable of meeting challenging deadlines, striving to improve turnaround times.
• Ability to provide excellent client service to internal and external clients, executing all requests efficiently, accurately and in a professional manner to enhance client experience.
• Excellent interpersonal, organisation and communication skills used to build strong team values and high moral.
• Ability to deal with all administrative duties within agreed timescales, paying particular attention to fine detail and identifying efficiency gains to improve service standards.
• Proactively cross skill to ensure support and commitment is given to the wider teams to meet and exceed client expectations.

Behavioural Competencies and Soft Skills

• Strong communication skills (both written and oral) with all levels of staff
• Confident decision maker
• Ability to set and meet objectives.
• Proactive and able to use initiative.
• Strong analytical and problem-solving skills
• Excellent organisational skills
• A positive and flexible approach to work
• The ability to multitask and prioritise your workload.
• Time management skills
• The ability to demonstrate client focus as a priority.