Job Description

This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

Key Outputs:

• Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients
• Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels
• Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures
• Maintain and update customer information on a continuous basis following set processes and procedures
• Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions

Behavioural Competencies:

• Challenging Ideas
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management

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• 1 - 2 years experience in Operations
• Ideally previous experience within a banking operation position however it is not essential.