NOTE: This role is a fixed term Contract, and only Isle of Man residents will be considered

To collaborate with Business Banking Relationship Managers in delivering seamless onboarding, payment, and service management for a portfolio of Business and Commercial clients, adhering to world-class operational standards. Drive exceptional client experience by identifying opportunities for product solutioning and efficiently resolving client service demands. Ensure all product and regulatory requirements are met while mitigating risks and financial losses to Standard Bank Group

Outputs:

• Facilitate the collection and correct processing of all necessary onboarding documentation per relevant business and commercial client segment type, by providing guidance and support to relationship managers to ensure a seamless service to Business Banking and Commercial clients.
• Perform final review and employ the 4-eye principle of onboarding documentation and verify application data against laid down procedures to enable clients to be meet regulatory requirements and standards and are compliant to transact with SBG Products in accordance with FIC regulations and to mitigate financial losses. Liaise with Relationship Managers in respect of any outstanding and / or incorrect documentation to enable a seamless service to clients.
• Conduct final checks of FICA documents and declaration, client identity, cost of credit etc., analyse and integrate content of documentation and verify these against standard operating procedures and confirm that onboarding documentation are compliant to ensure correct conclusion of transaction to avoid any financial losses and reputational risk to SBG. Validate that regulatory requirements are met before handing over to the payments or other teams for conclusion of the transaction.
• Manage the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.) and mitigate financial losses by validating that all onboarding documents are complete, accurate and meet regulatory compliance requirements.
• Perform various checks (e.g. credit, fraud, bureau checks, etc.) as per documented process, to vet that clients are cleared to be onboarded and transacting with SBG products. Verify that a full audit of all application data is completed to prevent internal fraud and losses to the Bank. Refer applications to the relevant department, depending on generated credit score, for approval.

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Account Opening & Maintenance
• Active Listening
• Application & Submission Verification (Business Banking)
• Client Relationship Management
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Customer Understanding (Business Banking)
• Financial Acumen
• Operations Risk Management
• Product Knowledge (Business Banking)
• Query Resolution
• Risk Awareness

• Experience in branch banking or contact center environment with good understanding of bank processes, policies and products
• Experience in Business Banking with exposure to client servicing, to understand how to interact with clients as well as to process client queries and requests
• Experience in stakeholder engagement and coordination of cross-function teams to drive timely resolution of queries and complaints
• Relevant FAIS experience.

Type of Qualification: Diploma