Job Details

We’re looking for an experienced HR Operations Specialist to join our team on a fixed-term contract. You’ll play a key part in ensuring HR processes run smoothly, using your technical know-how to support a wide range of activities. You’ll work closely with colleagues in HR Business Partnering, Learning & Development, HR Systems, Payroll, and Recruitment - so there’s plenty of variety and collaboration.

You’ll be trusted with sensitive and confidential information, so professionalism, discretion, and living our Utmost Core Values are key. As an HR ambassador, you’ll be a reliable, approachable, and non-judgemental point of contact for both internal and external stakeholders.

If you enjoy being part of a supportive team, making a difference behind the scenes, and keeping things running smoothly, we’d love to hear from you.

Key Responsibilities

General

• Take ownership of the onboarding journey -from the moment an offer is handed over from Recruitment to the new starter’s first day. You’ll be their first point of contact, making sure they feel welcomed and informed.
• Ensure all employment checks and legal requirements are completed accurately and efficiently.
• Handle payroll-related changes promptly and accurately, ensuring updates are reflected in HR systems and clearly communicated to the wider team.
• Manage other key HR processes such as maternity, paternity, sabbaticals, and probation. You’ll work closely with colleagues to ensure these are handled professionally and with care.
• Provide cover for the HR Operations Lead during periods of leave. This includes second-checking key processes, reviewing workloads, and supporting the HR Coordinators across the team.
• Monitor and respond to queries in the HR Hub and HR Isle of Man inbox, delivering clear, timely, and professional communication on behalf of the HR team.
• Build strong relationships with managers and new starters to ensure a seamless and high-quality onboarding experience for everyone involved.
• Collaborate with HR Leads on ad-hoc HR projects.

Learning & Development

• Provide support with Learning & Development activities when needed - this could include helping with admin tasks, delivering induction sessions, or preparing training materials.
• Get involved in ad-hoc projects alongside the L&D Lead, offering support wherever it’s needed to help things run smoothly.

HR Analytics & Systems

• Provide support and cover for the HR Analytics Lead by assisting with the preparation and delivery of reports as needed.
• Contribute to ad-hoc projects related to HR systems, helping to improve functionality and user experience.

Recruitment

• Provide support to the Recruitment Lead as needed, stepping in to assist with various parts of the recruitment process.
• Represent the company confidently at recruitment fairs and external events, helping to promote our brand and attract top talent.

• Previous experience in HR Operations, with a solid understanding of day-to-day processes and the ability to contribute from day one.
• Excellent organisational skills with the ability to adapt quickly to shifting priorities and assess what needs to be tackled first.
• Strong attention to detail and a commitment to delivering work with a high level of accuracy.
• Keen to learn about and support a wide range of HR functions and initiatives.
• Proactive and enthusiastic about taking on new and challenging tasks or projects.
• Understanding of process improvement principles and a drive to streamline and simplify workflows.
• Willingness to share knowledge and support the development of others through training and guidance.