The Receptionist is the welcoming face of King Edward Bay House, playing a vital role in representing the organisation to all visitors and callers. As the first point of contact, the Receptionist ensures that every interaction reflects the professional standards of the company.

Skill 1: Communication Skills (Verbal & Written)

• Greeting visitors warmly and confidently.
• Answering the phone with a professional telephone manner.
• Taking accurate messages and passing information on quickly and clearly.
• Writing emails, producing documents, and preparing correspondence.
• Explaining processes (visitor sign in, appointments, safety procedures) in an accessible way.

**Skill 2: Customer Service Orientation       **

• Welcoming visitors and ensuring they feel comfortable.
• Directing people to the right department or staff member.
• Handling enquiries, concerns, and requests with patience and politeness.
• Following up with customers/visitors to ensure their needs were met.
• Creating a tidy, well organised, and friendly reception environment that reflects the company’s image.

Skill 3: Organisational & Time Management Skills

• Managing appointments, meetings, and room bookings.
• Maintaining accurate records and logs (visitors, deliveries, appointments).
• Working across tasks such as minute taking, event support, and staff induction without losing track of deadlines.

Skill 4: Attention to Detail & Accuracy

• Checking IDs, signing in visitors, and ensuring contractor induction documentation is completed correctly.
• Recording data accurately in spreadsheets and databases.
• Ensuring mail and packages are delivered to the correct person.
• Maintaining a tidy and presentable reception space that meets standards.

Skill 5: Discretion, Security Awareness & Professionalism

• Acting as “gatekeeper” by controlling who enters the building.
• Following GDPR and data-protection requirements when handling visitor records, appointments, and data.
• Ensuring contractors and visitors follow health & safety rules.
• Exercising judgement when dealing with sensitive enquiries or confidential information.

Responding calmly in emergency or safety situations (First Aider, Fire Warden duties).

Key Requirements

PERSON SPECIFICATION

• Agile in your approach to work
• Desire to learn & further your knowledge.
• Display a ‘can-do’ attitude.
• Excellent communication skills (written & verbal).
• Familiar with workings of finance sector
• Great inter-personal skills.
• Great organisation skills
• Problem solving
• Strong Skills in Microsoft Office Applications (Outlook, Word, Excel & PowerPoint).
• Team Player.