Job Details

Carry out and oversee others in the team carrying out daily processes; creation, placement and settlement of transactions on investment accounts, set up and maintenance of assets, trading counterparty records and policyholder investment portfolio records. Matching money received into company bank accounts, handling asset re-registrations and investigation and resolution of stock reconciliation queries. Understand and support the team in fulfilling a broad scope of counterparty anti-money laundering requirements to enable timely investment and account opening.

Support the team and build a positive culture, providing an immediate point of escalation for technical expertise, be a subject matter expert and support the Team Leader with change initiatives and project work.

Role model the Utmost values and support oversight functions such as team planning, training and wider performance analysis and improvement. Professional and timely communication with colleagues, and with policyholders, financial advisers and all counterparties is fundamental.

Key Responsibilities

Control and Risk Mitigation

• Work under pressure to ensure the team processes tasks per agreed service levels.
• Able to prioritise and organise a variety of responsibilities for yourself and a team.
• Remain acutely aware of controls and mitigate risk in day-to-day processing.

Teamwork

• Collaborate continuously with colleagues to discuss progress, prioritisation and issues arising, maintaining a positive can-do attitude.
• Engage in and lead meetings and other initiatives.

Personal Ownership & Self Development

• Seek solutions to problems, and develop understanding of systems and processes, train and coach others.
• Recognise and engage with personal development opportunities for yourself and colleagues in the team.

Integrity & Focus on Customer Outcomes

• Act honestly, truthfully and fairly always, recognising that our values are at the heart of what we do, and our customers are why we do it.
• Ensure the team adheres to Data Protection policies.

Investments Knowledge

• Deep understanding of investment types such as equities, bonds and collective investment schemes, building a holistic knowledge of investment operations.
• Deep understanding of the nature of counterparties in the financial system, such as banks, fund administrators, custodians and financial advisers.
• Desire to progress through professional qualifications.

• Minimum of 2-3 years’ experience in Financial Services, investments related roles.
• Excellent knowledge of Microsoft Office applications (i.e. Word, Outlook & Excel).
• Strong verbal and written, customer focussed communication skills.
• Strong literacy, numeracy, planning.
• Proven ability delivering excellent customers outcomes.
• Proactive mentality learning new tasks, change initiatives and ownership of personal and team development.
• Strong sense of personal responsibility and desire to understand “why”.
• Experience handling people management and challenging conversations.
• Adaptable and organised in working to meet deadlines and targets.