About the Role

To act as a Sales consultant within the Consumer team, being the first point of contact for Consumer and Corporate customers. Meeting Manx Telecom sales targets, and the provision of excellent service, providing best in class customer services to all customers across all channels & all customer types.

Working 37hrs in our retail shop including weekends.

What we expect

• Hard working, honest team players.
• Taking ownership. You will take responsibility for your customer and strive for first contact resolution, if this is not achievable owning until a positive resolution is achieved, seeking support where required.
• Problem solving. Identifying areas of improvement to processes and highlighting these to management.
• Helpful. Not just to the other members of your team, but also to our customers. You should genuinely enjoy helping people with their problems and making things better for them.

Ideal Candidate Characteristics

• Fast moving. Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.
• Excellent interpersonal skills to enable you to navigate across the business at different levels, while using strong persuasive skills.
• To provide best in class customer services to all customers across all channels and all customer types.
• To handle inbound and outbound customer contacts to an exceptionally high standard.
• To handle non-contact tasks that arise from customer contact as directed by their Team Manager.
• To take ownership of customer feedback and see through to resolution or escalate as appropriate.
• To be a champion for promoting excellent customer service and for reducing customer effort.
• To demonstrably contribute to plans for improving First contact Resolution rates.
• To support the business in achieving our sales targets.
• Demonstrably contribute to maintaining a high, industry standard, working environment that achieves the best possible results in performance.

• Relishes working in a team and contributing to team targets.
• Enjoys helping customers make buying decisions.
• A person that enjoys getting to the bottom of a problem and recommending solutions to prevent those problems occurring again.
• Adapts to change quickly & willingly and is prepared to learn new skills.
• Works accurately with figures and data and maintains appropriate records.
• The verbal communication skills to communicate with a diverse client group.
• The written communication skills to produce succinct correspondence and reports.
• The ability to research, analyse and reason logically within tight and conflicting timeframes.
• Must have a passion for first contact resolution and a constant desire to delight customers.
• Great at building rapport with everyone they come into contact with.
• Good administration skills.
• A completer-finisher with excellent collaboration skills.
• Experience of working in a similar customer facing role to a high standard.
• Experience of working in an environment where being punctual is crucial.