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Manx Telecom Group
31/10/2025
⌛️ 14 Nov
📈 Business Development & Sales
🕒 Contract
🟨 Mid-level
IT & Telecoms
201+ people

Job Description

About the Role

To act as a Sales consultant within the Consumer team, being the first point of contact for Consumer and Corporate customers. Meeting Manx Telecom sales targets, and the provision of excellent service, providing best in class customer services to all customers across all channels & all customer types.

Working 30hrs in our retail shop including weekends.

What we expect

  • Hard working, honest team players.
  • Taking ownership. You will take responsibility for your customer and strive for first contact resolution, if this is not achievable owning until a positive resolution is achieved, seeking support where required.
  • Problem solving. Identifying areas of improvement to processes and highlighting these to management.
  • Helpful. Not just to the other members of your team, but also to our customers. You should genuinely enjoy helping people with their problems and making things better for them.

Requirements

Ideal Candidate Characteristics

  • Fast moving. Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.
  • Excellent interpersonal skills to enable you to navigate across the business at different levels, while using strong persuasive skills.
  • To provide best in class customer services to all customers across all channels and all customer types.
  • To handle inbound and outbound customer contacts to an exceptionally high standard.
  • To handle non-contact tasks that arise from customer contact as directed by their Team Manager.
  • To take ownership of customer feedback and see through to resolution or escalate as appropriate.
  • To be a champion for promoting excellent customer service and for reducing customer effort.
  • To demonstrably contribute to plans for improving First contact Resolution rates.
  • To support the business in achieving our sales targets.
  • Demonstrably contribute to maintaining a high, industry standard, working environment that achieves the best possible results in performance.

Experience

  • Relishes working in a team and contributing to team targets.
  • Enjoys helping customers make buying decisions.
  • A person that enjoys getting to the bottom of a problem and recommending solutions to prevent those problems occurring again.
  • Adapts to change quickly & willingly and is prepared to learn new skills.
  • Works accurately with figures and data and maintains appropriate records.
  • The verbal communication skills to communicate with a diverse client group.
  • The written communication skills to produce succinct correspondence and reports.
  • The ability to research, analyse and reason logically within tight and conflicting timeframes.
  • Must have a passion for first contact resolution and a constant desire to delight customers.
  • Great at building rapport with everyone they come into contact with.
  • Good administration skills.
  • A completer-finisher with excellent collaboration skills.
  • Experience of working in a similar customer facing role to a high standard.
  • Experience of working in an environment where being punctual is crucial.

Education & Qualifications

Manx Telecom Group - Banner v2.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

The Isle of Man's leading telecommunications provider, delivering innovative connectivity and technology solutions locally and globally.​

💳
Employee Discounts
🩺
Private Healthcare
🌴
Annual Leave
🚴
Cycle to Work Scheme
Flexible Working
🚗
Car Parking
🌐
Home Broadband
🏦
Matched Pension
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Perks & Benefits

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Application
  • 1st Stage Interview - Discovery
  • 2nd Stage Interview - Competency & Technical
  • Offer

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