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Manx Telecom Group
31/10/2025
⌛️ 21 Nov
📡 IT Support & Helpdesk
🕒 Full-Time
🟨 Mid-level
IT & Telecoms
201+ people

Job Description

As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Microsoft OS support, Citrix and Office 365. This dynamic role demands robust technical skills, including expertise in Microsoft Server administration, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

  • Bring experience in Microsoft Server administration.
  • Strong 1st and 2nd line support experience is essential.
  • Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
  • Minimum of 3 years of experience in IT support roles.
  • Skills in Office365 and Intune are required.
  • Any experience with Azure or Hyper-V is appreciated but not necessary.

Areas of Responsibility

  • Technical Support: Deliver support across multiple sites, addressing requests from graduate level to Directors.
  • Microsoft Server Expertise: Provide expertise in Microsoft Server build, migration, and support.
  • Desktop Virtualization: Maintain and support desktop virtualization solutions.
  • Technology Proficiency: Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
  • Virtualization Skills: Strong understanding of virtualization, with expertise in VMware.
  • Communication and Collaboration: Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
  • Passion for IT Support: Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.

Requirements

Important Attributes

  • Technical Competency: Strong technical skills in Microsoft Server administration, Office365/intune and Citrix.
  • Additional Skills: Familiarity with SAAS apps and Data Warehousing solutions.
  • Experience: Knowledge of Dell backup and replication, Dell storage, and VDI solutions is advantageous.
  • Passion for IT Support: A genuine passion for IT support and a willingness to conduct on-site visits.
  • Communication Skills: Excellent communication skills to engage with individuals at all levels.

Experience

  • Minimum of 3 years of experience in IT support roles.
  • Experience in Microsoft Server admin and Citrix.
  • Experience with technologies such as Dell backup and replication, Dell storage, and VDI solutions is advantageous.
  • Excellent communication skills.

Education & Qualifications

  • General good standard of GCSE (Grades A-C)
  • Relevant IT education qualifications at GCSE/A Level (Grades A-C)
Manx Telecom Group - Banner v2.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

The Isle of Man's leading telecommunications provider, delivering innovative connectivity and technology solutions locally and globally.​

💳
Employee Discounts
🩺
Private Healthcare
🌴
Annual Leave
🚴
Cycle to Work Scheme
Flexible Working
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Car Parking
🌐
Home Broadband
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Matched Pension
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Perks & Benefits

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

  • Application
  • 1st Stage Interview - Discovery
  • 2nd Stage Interview - Competency & Technical
  • Offer

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